1. Definitions
1.1. In this Agreement:
Agents means INTELLIMATICS’s agents,
dealers and any third party providing services to the Customer on behalf of INTELLIMATICS
in relation to the supply of the Tracking Pack to Customers;
Agreement means these terms and conditions
and the Order Form;
Asset means the vehicle, vehicles or
other assets owned, managed or operated by the Customer in the Territory;
Asset Data means data relating to an Asset;
Australian Consumer Law or ACL means the law
as set out in Schedule 2 of the Competition and Consumer Act 2010 (C’th);
Authorised GPS Installer means an auto
electrician or GPS installer authorised by INTELLIMATICS to carry out the
Installation;
Customer means the customer described in the
Order Form;
Customer Data means the Location Data, Asset
Data, and any other data provided by the Customer to INTELLIMATICS for the
purposes of the Tracking Service;
Documentation means any instruction manuals, user
guides and other information relating to the Tracking Pack;
Due Date means the date on or before the
10th day of the month following the date of the invoice;
Effective Date means the date that the Customer
and INTELLIMATICS enter into the Agreement for the provision of Tracking Packs
set out in the applicable Order Form;
GLONASS means the Global Navigation
Satellite System;
GPS means the Global Positioning
System;
GSM Provider means the person authorised by INTELLIMATICS
to provide the Transmission Services to the Customer;
INTELLIMATICS means Intellimatics
Pty Ltd (ACN 631 979 416) 30\133 Kewdale road, Kewdale 6105. WA
INTELLIMATICS Installer means a person
approved by INTELLIMATICS to install and de-install the Transmission Unit;
Hard Wired Transmission Unit means a
Transmission Unit that is permanently connected to an Asset by electrical
wires;
Head Licence means the licence(s) under which INTELLIMATICS
has the right to use, access, promote and sub-licence any component of the
Tracking Pack or Platform;
Hire Purchase Arrangement has the
meaning given in clause 15.8;
Hire Purchase Fees means the fees payable for the Hire
Purchase Arrangement as set out in the Order Form;
Insolvency Event means any insolvency-related event
suffered by the Customer, including without limitation where:
1.1.1. the Customer ceases to carry on business or be able to pay its
debts as they become due;
1.1.2. the Customer disposes of the whole or any substantial part of its
assets, operation or business;
1.1.3. any step is taken by a mortgagee to take possession or dispose of
the whole or a substantial part of the Customer’s material assets, operations
or business;
1.1.4. any step is taken to enter into any arrangement between the
Customer and its creditors (other than in the case of a solvent reconstruction
or reorganisation);
1.1.5. any step is taken to appoint a receiver, a receiver and manager,
a trustee in bankruptcy, a provisional liquidator, a liquidator, an
administrator, or other like person of the whole or part of the Customer’s
assets, operation or business;
1.1.6. an administrator is appointed under the Corporations Act 2001, a
receiver, receiver and manager, voluntary administrator, a manager appointed
under the Corporations Act 2001, a trustee, provisional liquidator, liquidator
or any other person (however described) holding or appointed to an analogous
office or acting or purporting to act in an analogous capacity.
Installation means the installation and set-up
of a Transmission Unit in the Customer’s Asset and Installs has a corresponding
meaning.
Installation Fee means the cost of the Installation
and set-up of the Transmission Unit as set out in the Order Form and charged by
INTELLIMATICS to the Customer;
Intellectual Property Rights means the
rights to patents, licenses, trademarks, trade names, inventions, trade
secrets, copyrights, and know-how relating to the origin, manufacture,
programming, operating and/or servicing of the Tracking Pack and any
enhancements or modifications relating to the same;
Location Data means data on the geographical
position of the Transmission Unit, including GPS or GLONASS data;
Login Information means the username(s), password(s)
and any other information provided to you or by you for the purpose of
accessing the Tracking Service or Website;
Loss includes losses, liabilities,
penalties, damages, costs, charges and expenses (including legal expenses on a
solicitor own client basis) and Losses has a corresponding meaning;
Mapping Data means third party GPS location
maps;
Maximum Units means the maximum number of
concurrent Transmission Units set out in the Order Form or otherwise agreed
between the parties from time to time in accordance with this Agreement;
Mobile App means either the iOS app or the
Android app authorised for connectivity to the Tracking Service;
Order Form means the Customer Purchase Order
Form which INTELLIMATICS provides to the Customer and the Customer completes
and accepts to purchase Products and a Subscription to the Tracking Service in
accordance with the terms of the Agreement;
Platform means the IT systems that run the
Tracking Service;
Prepayment means a non-refundable upfront
payment as set out in the Order Form which is required to be paid by the
Customer. Where the Order Form is silent on the amount of the prepayment, the
prepayment shall be 50% of the total price of the Product the subject of the
Order Form;
Products means the products supplied by INTELLIMATICS
to the Customer from time to time, including the Transmission Units;
Purchase Price means the purchase price for the
Tracking Packs as set out in the Order Form. Prices are in $AUD and exclude GST
and any other applicable taxes chargeable at the current rate, unless otherwise
stated;
SMS Bulk Package means a package of 50 SMS alert
messages per Transmission Unit per month that can be pooled across the Maximum
Units;
SMS PAYG Fee means an SMS cost of $0.22
(including GST) per SMS alert message sent;
Subscription means the right to use the Tracking
Service with up to the Maximum Units under this Agreement;
Subscription Fee means the fees as set out in the
Order Form payable by the Customer to INTELLIMATICS for the Tracking Services.
These fees include hire costs where applicable. Subscription fees are
calculated based on the Subscription Period starting from the 1st day of the
month following delivery of the Tracking Packs until the conditions in clauses
13.1 and 13.2 have been satisfied;
Subscription Packages means the
packages listed on the Order Form from time to time;
Subscription Period means the subscription period
specified in the Order Form. If no subscription period is specified on the
Order Form, the Subscription Period will be 1 month;
Subscription Terms means these terms and conditions
for the use of the Tracking Pack;
Support Services means the support services provided
by INTELLIMATICS, as detailed in clause 6.36, during the Subscription Period to
correct faults in the Tracking Pack or to assist the Customer in operating the
Tracking Pack;
Territory means Australia (or such other
territory as the parties may agree in writing);
Tracking Pack means the Products, Subscriptions
to the Tracking Service, (either collectively or any part of the Tracking Pack
in isolation), and any enhancements and modifications to the same;
Tracking Service means the online service, available
via the Website or Mobile App, provided by INTELLIMATICS to enable the Customer
to monitor the location of, and other data relating to, the Asset, to the
extent that such Asset is located in the Territory, including by facilitating
the transmission of Location Data and Asset Data between the Platform and the
Transmission Units via a Transmission Service;
Transmission Service means the mobile electronic
transmission services, which may include GSM/GPRS, Iridium satellite, SigFox, LoRa and RFID data
transmissions;
Transmission Unit means a device in any form that is
purchased by or otherwise supplied to the Customer by or on behalf of INTELLIMATICS,
for the purpose of obtaining, sending and receiving one or more of: (a)
Location Data; and (b) Asset Data, and communicating with the Tracking Service
via Transmission Services;
Trial Period means a 30 day free trial period on
the terms set out in clause 2.8 of this Agreement;
Warranty Period means, for Transmission Units sold
or hired, 12 months (or such other period as the parties may agree in writing)
commencing on the date of Installation of a Transmission Unit;
Website means www.Intellimatics.com.au
2. Scope of
Agreement
2.1. Tracking Packs are supplied to the person or entity specified on
the Order Form (Customer or you) pursuant to the terms set out in these
Subscription Terms, the Website Terms and Conditions (Website Terms) and
the Customer Purchase Order Form (Order Form). These Subscription Terms,
the Website Terms and the Order Form (and any attachments thereto) together
make up the legal agreement between you and INTELLIMATICS (Agreement).
2.2. By accessing or using the Tracking Pack, the Customer agrees to be
bound by the Agreement and any other relevant policies published on the
Website.
2.3. The supply of the Tracking Pack comprises:
2.3.1. the purchase of the Transmission Unit by the Customer (if
purchased) or the use of the Transmission Unit for the period of the hire
during the Subscription Period provided the Customer is not in default;
2.3.2. the licence to use the Tracking Service including updates during
the Subscription Period provided the Customer is not in default;
2.3.3. telephone support of the Tracking Service during business hours
during the Subscription Period provided the Customer is not in default;
2.3.4. the ability to obtain a replacement Transmission Unit if the
Transmission Unit is faulty whilst hired subject to the terms of this
Agreement. This does not include Installation/de-Installation services which
are at the cost of the Customer;
2.3.5. the ability to obtain a replacement Transmission Unit if the
Transmission Unit is faulty whilst within the Warranty Period if the
Transmission Unit has been purchased, subject to the terms of this Agreement.
This does not include Installation/de-Installation services which are at the
cost of the Customer;
2.3.6. the supply of Transmission Services during the Subscription
Period provided the Customer is not in default; and
2.3.7. the Tracking Services during the Subscription Period provided the
Customer is not in default.
2.4. In using any Tracking Pack, you warrant that you have had
sufficient opportunity to access the Agreement, and that you have read,
accepted and will comply with this Agreement. You must be over 18 years of age
to use or to purchase any Tracking Pack. If you do not agree to this Agreement,
do not use the Tracking Packs.
2.5. Each Subscription grants the Customer a non-exclusive and
non-transferable right to use the Documentation and Tracking Service with up to
the Maximum Units, only for the purpose of collecting Asset Data and Location
Data and for tracking and tracing the Asset and for reporting, planning and
messaging purposes.
2.6. If the Head Licence is terminated for any reason, this sub-licence
shall immediately come to an end without any liability to INTELLIMATICS.
2.7. We reserve the right to change, modify, add or remove portions of
this Agreement from time to time. The revised Agreement will apply to your use
of the Tracking Packs from the date of each renewal of your Subscription
Period, unless otherwise agreed in writing. Please check the Agreement
regularly to ensure you are aware of any changes. If you continue to use the
Tracking Packs, then we will regard that use as conclusive evidence of your
agreement and acceptance of the revised Agreement.
2.8. If INTELLIMATICS has agreed to a free trial period of a Product or
Service (“Trial Item”) on the Order Form, then the following terms apply to
that free trial period:
2.8.1. the trial period shall begin on the date Australia Post confirms
delivery of the Trial Item to the customer and shall end on the date that is 30
days thereafter (“Trial Period”);
2.8.2. If the Trial Item is not returned by the Customer and physically
received by INTELLIMATICS before the expiration of the Trial Period, then on
expiration of the Trial Period, the Customer’s credit card will be debited the
cost of the Product(s) (at the then current sale price of INTELLIMATICS) and in
addition, the Customer shall be deemed to have commenced a Subscription with INTELLIMATICS
and accordingly:
2.8.2.1. the Subscription Fee will be debited from the Customer’s credit
card monthly in advance until terminated in accordance with clause 12 of this
Agreement; and
2.8.2.2. the balance of the terms of this Agreement shall apply,
2.8.3. the Trial Item shall be at the risk of the Customer from delivery
until INTELLIMATICS has received the Trial Item by return.
2.8.4. Other than as expressly provided in this clause 2.8 or would
otherwise be inconsistent with the Trial Period, the balance of the terms of
this Agreement shall apply during the Trial Period.
3. Ordering and
Installation of Tracking Packs
3.1. Tracking Packs must be purchased via an Order Form. The Order Form
is only binding on written acceptance by INTELLIMATICS and must contain:
3.1.1. The quantity of Products required;
3.1.2. The Subscription Fee options and quantity required;
3.1.3. The price agreed to be paid for the Products and Subscription
Fees;
3.1.4. The date the Products are required by;
3.1.5. Any special requests or conditions; and
3.1.6. If relevant, the amount of Prepayment to be made.
3.2. Each Order Form completed by you is an offer to purchase Tracking
Packs and, when accepted by INTELLIMATICS, will be subject to the terms of this
Agreement.
3.3. An order for Tracking Packs may not be cancelled without prior
approval in writing by INTELLIMATICS.
3.4. INTELLIMATICS will not be liable for any loss or damage for failure
or delay in delivery of Tracking Packs (including consequential loss or
liability for any amount payable by you to a third party).
3.5. Subject to the following, the Customer may purchase or otherwise be
supplied with an unlimited number of Transmission Units:
3.5.1. You must not operate the Tracking Service with more than the
Maximum Units, as amended from time to time.
3.5.2. The Customer may increase the Maximum Units at any time during
the applicable Subscription Period subject to INTELLIMATICS’s consent and
payment by Customer of any applicable Subscription Fee.
3.5.3. Subject to paragraphs 3.5.1 and 3.5.2, any increase to the
Maximum Units will take effect immediately and apply to all future Subscription
Periods.
3.5.4. The Customer may decrease the Maximum Units at any time during
the Subscription Period by notice to INTELLIMATICS at least 30 days before the
end of the applicable Subscription Period. Any decrease to the Maximum Units
will take effect at the start of the next Subscription Period.
3.5.5. Products must only be used in conjunction with the Tracking
Service, and for no other purpose.
3.5.6. For orders where the Maximum Units are less than 10, the Customer
must complete a credit card direct debit authorisation and maintain a
sufficient credit card credit limit at all times.
3.6. Risk of damage to or loss of the Tracking Pack, including any SIM
cards, passes to the Customer upon delivery of the Tracking Pack to the
Customer.
3.7. For Hard Wired Transmission Units, an Authorised GPS Installer must
install and de-install the Transmission Unit. If an Authorised GPS Installer
does not install or de-install the Hard Wired Transmission Units then the
warranties provided in this Agreement will be affected in the manner set out in
clause 10.8.
4. Personal
Properties Securities Act 2009 (“PPSA”)
4.1. Notwithstanding clauses 14 and 15, the Customer acknowledges that:
4.1.1. these terms may create a security interest (as defined under the
PPSA) in favour of INTELLIMATICS in the Tracking Pack sold to the Customer by INTELLIMATICS
and that the Tracking Pack purchased from INTELLIMATICS remains the property of
INTELLIMATICS until all monies due and owing under this Agreement are received
in full by INTELLIMATICS;
4.1.2. if the Tracking Pack is hired, these terms create a security
interest (as defined in the PPSA) in favour of INTELLIMATICS in the Tracking
Pack hired to the Customer by INTELLIMATICS and that the title, to the Tracking
Pack, remains with INTELLIMATICS at all times;
4.1.3. the Customer shall act immediately when requested by INTELLIMATICS
to do such acts and provide such information that in INTELLIMATICS’s opinion
may be necessary or desirable to enable INTELLIMATICS to perfect any security
interest created or provided for by these terms, in the Tracking Pack or their
proceeds with first priority; and
4.1.4. to the fullest extent permitted by law, the Customer waives any
rights it may have now or in the future to receive a copy of any verification
statement or other confirmation related to any security interest created or
provided for by, or perfected in the manner contemplated by these terms.
4.2. The Customer agrees (to the extent permitted under the PPSA) that
the Customer shall have no rights under the enforcement provisions of the PPSA.
4.3. The Customer is liable for all costs incurred by INTELLIMATICS in enforcing
their rights under the PPSA.
5. Customer
Obligations
5.1. The Customer must use the Tracking Pack strictly in accordance with
any Documentation or reasonable instructions provided by INTELLIMATICS as to
use, the Privacy Act and all other applicable Commonwealth or State law, Acts
or regulations.
5.2. The Customer must also ensure that all other persons using the
Tracking Pack operate in accordance with the Privacy Act and any other
applicable Commonwealth or State law, Act or Regulation and any reasonable
instructions provided by INTELLIMATICS as to use.
5.3. The Customer and those parties it allows to use the Tracking Pack
have the sole responsibility to obtain any necessary consent from the users or
operators of those devices or assets or vehicles where the Transmission Units
are installed and must not use the Tracking Pack to illegally track or monitor
any person without consent.
5.4. To the extent permitted by law, any liability that may arise from
the use or operation of a Tracking Pack in breach of the terms of the Privacy
Act or any Commonwealth or State law, Act or regulation, or contrary to any
instructions provided by INTELLIMATICS as to use, remains the sole
responsibility of the Customer and the Customer agrees to indemnify INTELLIMATICS
for any loss or damage it may suffer as a result of a breach of this clause.
5.5. The Customer must not use any equipment in connection with the
Tracking Pack that has not first been approved, in writing, by INTELLIMATICS.
5.6. The Customer will provide INTELLIMATICS with a contact person
within the Customer’s organisation, or one contact person for each branch of
the Customer’s organisation. This contact person or contact people will be the
liaison person or persons with INTELLIMATICS regarding the terms of this
Agreement.
6. Support
Services
6.1. During the Subscription Period, INTELLIMATICS shall provide the
Support Services. Any additional costs incurred by INTELLIMATICS in the
provision of Support Services will be payable by the Customer, including, but not
limited to:
6.1.1. removing or re-installing the Transmission Unit from any Asset
nominated by the Customer;
6.1.2. any freight or transportation costs incurred;
6.1.3. travel cost for callouts; and/or
6.1.4. time incurred in callouts.
6.2. If the Customer requires support for the Tracking Pack, the
Customer will call INTELLIMATICS’s customer support number 08 9452 6030 or
contact INTELLIMATICS by email on [email protected]. Support is only
available during the hours of 9am to 5pm Monday to Friday in Western Australia.
6.3. INTELLIMATICS will use its reasonable efforts to provide Support
Services for the Tracking Pack during the Subscription Period.
6.4. The Support Services do not include services that are required as a
result of:
6.4.1. misuse of the Tracking Pack or failure to use the Tracking Pack
in accordance with the Documentation;
6.4.2. unauthorised attempts to repair, replace, modify or maintain the
Tracking Pack; or
6.4.3. damage to the Tracking Pack that occurs during or subsequent to a
breach of the terms of this Agreement by the Customer.
6.5. INTELLIMATICS may suspend Tracking Services or Transmission
Services at any time without notice, for any reason including but not limited
to, technical reasons, network repairs, Head Licence issues or to comply with
any law or order from an emergency service or government authority.
6.6. The provision of Support Services are contingent upon the
Transmission Unit being installed in accordance with clause 3.7.
7. Products
7.1. If INTELLIMATICS accepts your Order Form to purchase Transmission
Units or other Products, you will be charged and must pay the Purchase Price
for the applicable Products specified in the Order Form. Any change to the
applicable Purchase Price must be agreed between INTELLIMATICS and you in
writing. INTELLIMATICS will invoice you and you must pay the applicable
Prepayment for INTELLIMATICS to initiate the supply and/or the configuration of
the Transmission Units or other Products.
7.2. INTELLIMATICS will deliver the number of Transmission Units or
other Products specified in the accepted Order Form to the Customer at the
address provided by the Customer on the Order Form. The balance of the Purchase
Price from the Order Form will be invoiced by INTELLIMATICS and must be paid
within 7 days of delivery of the Products.
7.3. The prices payable for Products may be quoted on the Website (or
published in writing as part of the purchase and registration process) and
amended from time to time by INTELLIMATICS.
7.4. INTELLIMATICS will provide the Customer with SIM cards for each
Transmission Unit that the Customer is licensed to use in connection with the
Tracking Service, which the Customer shall use solely:
7.4.1. in combination with the Transmission Units; and
7.4.2. for transmitting Location Data and Asset Data between the Asset
and the Platform.
7.5. The ownership of SIM cards provided by INTELLIMATICS is retained by
INTELLIMATICS and the Customer must return or destroy such SIM cards upon
expiry or termination of the Agreement, or at INTELLIMATICS’s direction upon a
reduction in the Maximum Units in accordance with this Agreement.
7.6. The Customer shall indemnify, defend and hold INTELLIMATICS and its
affiliates harmless from and against any losses, damages, fines, costs or
expenses (including legal fees) arising from or in connection with claims from
third parties, in particular the underlying wireless service carrier, relating
to any use of the SIM cards provided by INTELLIMATICS which is in breach of
this Agreement.
8. Subscription
Fees
8.1. If INTELLIMATICS accepts your Order Form for a Subscription to the
Tracking Service, you will be charged and must pay the Subscription Fee for the
applicable Subscription Period specified on the Order Form. Any change to the
Subscription Period, Maximum Units and applicable Subscription Fees must be
agreed between INTELLIMATICS and you in writing.
8.2. This Agreement will be renewed automatically each Subscription
Period until either you or us explicitly cancel the Tracking Service in
accordance with clause 12 of this Agreement or this Agreement otherwise comes
to an end as set out in this Agreement.
8.3. The Customer will be sent an invoice for the applicable
Subscription Fees on the first day of every month in advance for each
Subscription Period. The invoice shall be paid in full on or before the Due
Date. The Customer will receive a final invoice upon termination of the
Agreement and the removal of the Transmission Unit (if hired). All Subscription
Fees are payable in advance.
8.4. If the Customer pays for Subscription Fees by continuing credit
card instalment payments, the Customer acknowledges that INTELLIMATICS is
authorised to deduct all due payments on the Due Date.
8.5. If the Customer fails to pay an invoice 14 days after the Due Date,
INTELLIMATICS may without prejudice to its other rights or remedies under this
Agreement
8.5.1. charge the Customer a late payment fee corresponding to the costs
incurred by INTELLIMATICS (including, without limitation, administrative and
other costs) in recovering any payment not made by you on the Due Date; and/or
8.5.2. charge the Customer interest at the rate of 10% per annum
calculated daily on the outstanding amount in addition to the outstanding
amount; and/or
8.5.3. prohibit the Customer from having access to the Tracking Service
and Transmission Services.
8.6. If the Customer fails to pay an invoice on or before 30 days after
the Due Date, INTELLIMATICS may disconnect the Customer’s account and forward
the account to debt collectors, with any charges that are incurred to be the
responsibility of the Customer.
8.7. If the Customer fails to pay an invoice and if the Transmission
Unit is hired and the undamaged Transmission Unit is not returned on or before
45 days after the Due Date, then the client shall be liable for the full and
immediate payment of the Purchase Price (including GST) applicable to the
Transmission Unit at the Due Date.
8.8. INTELLIMATICS will not be liable to the Customer for any actions
taken by INTELLIMATICS pursuant to clause 8.5 and 8.6.
8.9. If a Customer disputes an invoice or there are invoices involving
errors requiring remedy by INTELLIMATICS, the Customer shall provide INTELLIMATICS
with a Dispute Notice pursuant to clause 18.1 within 10 days of the invoice
date. Upon receipt of the Dispute Notice the dispute shall be resolved pursuant
to clause 18 and INTELLIMATICS shall not enforce any of its other rights and
remedies under this clause 8 until the dispute is settled. If the Dispute
Notice is not served within the 10 day period, then the Customer waives any
rights to dispute the invoice and the invoice shall be deemed a correct record
of the contents therein.
8.10. If payment is made by direct debit or credit card and subsequently
refunded or dishonoured, the Customer will be on charged all bank fees incurred
by INTELLIMATICS together with an administration fee of an amount in the
discretion of INTELLIMATICS of not more than $55 including GST.
8.11. Unless a Subscription Package states otherwise, if the Customer
elects through the Website to receive updates or alerts via SMS, an SMS PAYG
Fee will be charged to the Customer. The Customer may alternatively elect through
the Order Form to instead pay an ongoing upfront monthly fee for the SMS Bulk
Package. By selecting the SMS Bulk Package, the Customer agrees to pay the
published SMS Bulk Package fee monthly in advance in lieu of paying a SMS PAYG
Fee. SMS alerts sent over and above the SMS Bulk Package per month shall be on
charged to the Customer at the SMS PAYG Fee rate.
8.12. Subject to the terms of the Agreement, the fees paid for each
Subscription Period are non-refundable – there will be no refunds or credits
for partial Subscription Periods (regardless of the length of Subscription
Period), upgrade/downgrade refunds or account cancellations. If you are not in
breach of this Agreement, and INTELLIMATICS elects to terminate the Tracking
Service, we will refund to you any pre- paid fees relating to the portion of
Subscription Period remaining as at the effective date of termination. Except
as expressly stated in this clause 8.12 the Customer is not otherwise entitled
to any refund if this Agreement terminates during a Subscription Period.
8.13. The prices payable for the Tracking Service may be quoted on the
Website (or published in writing as part of the registration and activation
process) and amended from time to time by INTELLIMATICS.
8.14. INTELLIMATICS may, at its absolute discretion, increase the
applicable fees for each successive Subscription Period by an amount which
reflects up to the current rate of inflation plus 5%. We reserve the right to
change the fees for the Tracking Service and any connected extra services at
any time, which will take effect in the next Subscription Period. Such notice
may be provided at any time by posting the changes to the Website or by email
to you.
8.15. Subscription Packages may be selected on the Order Form with
associated Subscription Periods. Any combination of Subscription Packages must
be approved by INTELLIMATICS in their absolute discretion.
9. Warranties
Relating to Tracking Pack
9.1. INTELLIMATICS warrants to the Customer that:
9.1.1. it has full power and authority to license the Tracking Service
under its Head Licence;
9.1.2. to the best of its knowledge and belief the Tracking Pack does
not infringe any Intellectual Property Rights of a third party.
10. Guarantees,
Warranties, Liability and Indemnification
10.1. To the extent permitted by law, if the Customer acquires or hires
the Transmission Unit and Tracking System for business purposes, the Australian
Consumer Law will not apply.
10.2. The Customer acknowledges that:
10.2.1. The Customer relies upon its own knowledge, skill and judgement
in relation to the particular use or suitability of the Tracking Pack for the
Customer’s purpose;
10.2.2. All warranties, descriptions, representations or conditions
whether implied by the Sale of Goods Act 1895 (WA) or the Australian Consumer
Law or otherwise or contained in any document not furnished by INTELLIMATICS
are expressly excluded to the fullest extent permitted by law;
10.2.3. INTELLIMATICS will accept no liability for any damages or Losses
arising from a consequence of any act, default or negligence on the part of INTELLIMATICS
or of an employee, agent or contractor of INTELLIMATICS;
10.2.4. Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. If, and only if, the Australian Consumer Law applies,
the Customer is entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable Loss .
The Customer is also, in those circumstances, entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
10.2.5. Subject to the provisions of clause 10.2.3 and 10.2.4, if INTELLIMATICS
is nonetheless found to be liable at law, INTELLIMATICS’s liability under or in
connection with the performance of these terms, whether in tort, contract,
equity or on any other basis, shall be limited to the lesser of the price of
the Tracking Pack complained of, the cost of repairing or replacing the Tracking
Pack and the actual Loss suffered by the Customer;
10.2.6. Subject to clause 10.4, INTELLIMATICS shall not be liable to the
Customer or any third party in contract, tort (including negligence) or on any
other basis for:
10.2.6.1. any indirect or consequential Losses;
10.2.6.2. any loss of use, loss of profits, loss of anticipated savings;
or
10.2.6.3. any third party claims suffered or incurred by the Customer.
10.3. Subject to clause 10.2, during the Warranty Period the Tracking
Pack shall be warranted to be free from defect and any defective Tracking Pack
shall be replaced or repaired (at the sole discretion of INTELLIMATICS),
provided that any claim made under this clause shall be made in writing to INTELLIMATICS
within the Warranty Period.
10.3.1. If an unaltered version of the Transmission Unit develops faults
by reason of defective components, design or workmanship within the Warranty
Period, and the Customer is not in breach of the terms of this Agreement, INTELLIMATICS
will either repair or replace the Transmission Unit (or the affected component
of the Transmission Unit) at no cost to the Customer. Any such replacement or
repair will be the Customer’s sole remedy in respect of the supply of a
defective Transmission Unit;
10.3.2. During the Warranty Period the Tracking Service will function in
accordance with its specifications. INTELLIMATICS will provide all reasonable
programming and remedial services to correct documented code errors which are
caused by a defect in an unaltered version of the Tracking Service at no cost
to the Customer, provided that the Customer is not in breach of any of the
terms of this Agreement. Any such programming and remedial services will be the
Customer’s sole remedy in respect of the supply of defective Tracking Service.
10.4. All warranties are based on the assumption that the Customer will
deliver any faulty Transmission Unit to a INTELLIMATICS base. INTELLIMATICS
base is: U30/133 Kewdale Rd, Kewdale WA, 6105
10.5. The Customer shall at all times indemnify and hold INTELLIMATICS,
its directors, officers, employees and agents, harmless from and against any
costs (including reasonable legal costs on a solicitor and Customer basis),
claims, demands, expenses, Losses or other consequences suffered by INTELLIMATICS
in relation to the performance of the Customer’s obligations under this
Agreement, and from any costs, claims, demands, expenses, Losses or other
consequences suffered by INTELLIMATICS in relation to any breach by the
Customer of this Agreement, or arising out of the negligence, breach of
statutory duty, or wilful default of the Customer’s agents, employees or
sub-contractors or of any other person for whose acts and omissions the
Customer is vicariously liable and also against any action, claim or demand by
the Customer’s employees, agents, or subcontractors, their personal
representatives or dependants, or any Customers of the Customer.
10.6. Any call outs will be charged a call out fee.
10.7. The exclusions in this clause 10 apply for the benefit of (and
shall be enforceable by):
10.7.1. INTELLIMATICS;
10.7.2. GSM Providers;
10.7.3. all companies directly or indirectly owned, partly owned or
controlled by any of the people listed above; and
10.7.4. all officers, employees, contractors and agents of all the
people listed above.
10.8. If the Customer does not use an Authorised GPS Installer for the
install or de-install of Hard Wired Transmission Units, then unless the
Customer can prove to the satisfaction of INTELLIMATICS that the install or
de-install of Hard Wired Transmission Units (as the case may be) has not
attributed in any way to any alleged faults in the Tracking Pack, then the
Customer shall not have the benefit of any warranties provided in this
Agreement by INTELLIMATICS and such warranties are hereby expressly excluded.
10.9. INTELLIMATICS reserves the right to at any time change the look
and feel of the Website and the way the Customer Data is displayed on the
Tracking Service.
10.10. INTELLIMATICS provides no warranty as to uptime and availability
of the Tracking Services. Without limiting the generality of the foregoing
sentence, the Customer acknowledges that Tracking Services rely on location
information such as GPS/GLONASS and depend on the Transmission Unit’s ability
to acquire satellite signals (typically not available indoors) and network
coverage. Network coverage and satellite signals are dependent on a number of
factors not within the control of INTELLIMATICS including weather, topographical
changes, changes to and support of network cellular technologies, the
functionality of various satellites, cell towers, clouds and other factors. The
Customer expressly agrees to indemnify and hold harmless INTELLIMATICS with
respect to any Loss that is attributable to the Transmission Unit not working,
malfunctioning or failing attributable to any matter described in this clause
10.10.
10.11. INTELLIMATICS will not be liable to the Customer for any failure
by INTELLIMATICS to deliver the Tracking Packs or Tracking Services, or any
interruption to the Tracking Services, where such failure or interruption is
attributable to any act, matter or thing outside of the control of INTELLIMATICS
including but not limited to fire, flood, tempest and other acts of adverse
weather, terrorism, changes in government, strikes, disputes with licensors
under the Head Licence, failure of any service provider to INTELLIMATICS to
provide the service; acts of god, acts of war, telecommunications failure,
server failure, electricity outages and other events of force majeure as that
term is usually defined.
11.
Intellectual Property and Confidentiality
11.1. The Customer acknowledges that the Intellectual Property Rights in
the Tracking Pack and the Documentation are owned by INTELLIMATICS or its
licensors under Head Licences.
11.2. The Customer acknowledges that this Agreement does not transfer to
the Customer any Intellectual Property Rights in the Documentation or the
Tracking Pack (other than the limited rights granted in accordance with clause
2.3).
11.3. The Customer must keep their Login Information secure and
confidential. Unless expressly permitted by this Agreement, or otherwise
authorised in writing, you must not share your Login Information with any
person.
11.4. In using the Tracking Pack, the Customer must not engage or
attempt to engage in any activities that:
11.4.1. use any Products other than in conjunction with the Tracking
Service, or copy, modify, reverse engineer or decompile the Transmission Units,
Products or any software used or accessed or accessible via the Tracking
Service or any part of the same (save to the extent expressly permitted by law)
nor allow any other third party to do the same;
11.4.2. violate the rights of any third party (including, without
limitation abusing, stalking, threatening or otherwise, infringement of
copyright, trademark, or other intellectual property right, misappropriation of
trade secrets, confidential information, electronic fraud, invasion of privacy);
11.4.3. interfere with or disrupt any other third parties (including
other users of the Tracking Service), equipment, functions, features, the
Products, or Tracking Service;
11.4.4. introduce or allow the introduction, transmission, distribution
or uploading of any, virus, worm, Trojan horse, zombie, keylogger,
time bomb, cancelbots, Easter eggs, spyware, mail
bombing, flashing, spamming, flooding, or other potentially harmful programs,
materials, information or malicious code into the Products or Tracking Service
or any related network;
11.4.5. use any robot, spider, site search/retrieval application or
other manual or automatic device or process to retrieve, index, “data mine” or
in any way reproduce or circumvent the navigational structure or presentation
of the Tracking Service, or its contents;
11.4.6. involve the unauthorised use of any machine or network, denial
of service attacks, falsification of header information or user identification
information, monitoring or scanning the networks of others;
11.4.7. gain unauthorised access to the Tracking Pack;
11.4.8. disrupt, impair, alter or otherwise interfere with the
functions, features or content of the Tracking Pack;
11.4.9. restrict or inhibit any other visitor from using the Tracking
Service, including, without limitation, by means of “hacking” or defacing a
portion of the Tracking Service or Website;
11.4.10. modify, adapt, decompile, reverse engineer, disassemble or
otherwise reduce the Tracking Service to a human-perceivable form;
11.4.11. harvest or collect information about users or members of the
Tracking Service without their express written consent;
11.4.12. transfer, assign or otherwise deal in the Tracking Pack,
Tracking Service and Documentation or the Customer’s rights under this Agreement.
11.5. The Customer must indemnify and keep indemnified INTELLIMATICS
against any claims from the licensors under any Head Licence relating to or
arising from the failure of the Customer to comply with any provision of this
clause 11.
12. Suspension and
Termination
12.1. INTELLIMATICS may suspend the use of the Tracking Service, any
Products or the Customer’s access to location, tracking or monitoring
information via the Products at any time without notice if:
12.1.1. the Platform requires maintenance or upgrading;
12.1.2. we have a reasonable belief that the Tracking Pack is being used
unlawfully or contrary to any Act, law or regulation;
12.1.3. as a result of an event outside our reasonable control;
12.1.4. the Customer is in breach of a term of this Agreement and that
breach continues for a period of 7 days without remedy.
12.2. This Agreement commences on the Effective Date and shall expire
when terminated under the terms of this Agreement. INTELLIMATICS may terminate
this Agreement and any licence created under it and cancel any Tracking Service
provided or any access to the Platform with immediate effect and without notice
if:
12.2.1. the Customer breaches any term or provision of this Agreement,
including but not limited to a failure to pay any charges or Subscription Fee,
and does not remedy the breach within 14 days of receiving a Dispute Notice
requiring the breach to be remedied; or
12.2.2. INTELLIMATICS believes the Tracking Pack to be at risk for
whatever reason including, but not limited to, the manner of use of the
Tracking Pack or that the Customer is unable to, or might be unable to, pay any
hire charge or Purchase Price; or
12.2.3. the Customer suffers an Insolvency Event; or
12.2.4. the Customer fails to maintain the Transmission Unit; or
12.2.5. the Transmission Services are suspended for any reason
whatsoever;
12.2.6. the events leading to suspension under clause 12.1, continue for
more than 14 days;
12.2.7. the Head Licence comes to an end.
12.3. In all other circumstances:
12.3.1. The Customer may terminate this Agreement by giving written
notice of termination to INTELLIMATICS more than 30 days before the end of the
current Subscription Period. The Agreement will terminate at the end of the
current Subscription Period; or
12.3.2. INTELLIMATICS may terminate this Agreement by giving at least 30
days written notice of termination to the Customer. On termination of the
Agreement we will refund to you any pre-paid fees relating to the portion of
Subscription Period remaining as at the effective date of termination.
12.4. Termination of the Agreement by INTELLIMATICS is without prejudice
to any rights that INTELLIMATICS may have under the Agreement in law or equity.
13.
Consequences of Termination of Agreement
13.1. Upon termination of this Agreement, the Customer will:
13.1.1. immediately cease to use the Tracking Service and all
Documentation and deliver to INTELLIMATICS all copies of the Documentation in
the Customer’s possession or control;
13.1.2. if the Tracking Pack is hired, use best endeavours to grant INTELLIMATICS,
or to procure that INTELLIMATICS is granted, an irrevocable right and authority
to enter, at any time, onto any place or into any Asset where any part of the
Tracking Pack is situated or thought to be situated to remove the Tracking
Pack, and that the Authorised INTELLIMATICS Installer is acting as INTELLIMATICS’s
agent in the removal of the Transmission Unit;
13.1.3. if the Tracking Pack is hired, return the Tracking Pack to INTELLIMATICS’s
control ensuring that the de-
Installation of the Transmission Unit is performed by an Authorised INTELLIMATICS
Installer pursuant to clause 3.7; and
13.1.4. pay any and all sums due and/or payable to the other party under
this Agreement that become due for payment before or after termination.
13.2. Within 30 days of termination, the Customer must certify to INTELLIMATICS
in writing that it has fully complied with its obligations under clause 13.1.
13.3. The Customer shall continue to be charged the normal Subscription
Fees after the termination of this Agreement until clause 13.2 is satisfied.
13.4. If INTELLIMATICS establishes that the Customer had not in fact
complied with all obligations under clause 13.1 when the letter was received,
the Customer will be charged backdated Subscription Fees from the date that the
letter was received until the Customer complies with all unresolved
obligations. Interest will apply to all backdated Subscription Fees at the rate
set out in clause 8.5.2.
13.5. If the Tracking Pack is hired and the undamaged Transmission Unit
is not returned on termination, then the Customer shall be liable for the full
and immediate payment of the Purchase Price (including GST) and interest shall
accrue on the amount due and payable at the rate set out in clause 8.5.2.
13.6. Upon termination of this Agreement, the licence to use the Intellectual
Property Rights granted by INTELLIMATICS to the Customer, the licence to use
the Tracking Pack, and access to the Transmission Services shall be deemed to
be immediately revoked without any further notice. On termination of this
Agreement, the licence granted pursuant to clause 2.3.2 will automatically
cease and the Customer acknowledges that no Tracking Services will be provided
by INTELLIMATICS or the GSM Provider.
13.7. INTELLIMATICS will not be liable to the Customer or any other
person for any Loss suffered or liability incurred arising from the termination
of the Agreement or the repossession of any part of the Tracking Pack or any
actions taken by INTELLIMATICS pursuant to clause 12 or 13.
13.8. For the avoidance of doubt, the Customer indemnifies INTELLIMATICS
against any costs, claims, damage, expense or liability suffered or incurred by
INTELLIMATICS arising directly or indirectly from INTELLIMATICS exercising its
rights under this clause, clause 12 or otherwise acting to recover any part of
the Tracking Pack hired or money payable by the Customer. This includes any
damage to the Asset caused by INTELLIMATICS’s attempts to recover the Tracking
Pack (including causing the Asset to be shutdown).
13.9. Termination of this Agreement will not affect any provisions of
this Agreement which are intended to continue after termination (including,
without limitation, clauses 4, 7, 8, 9, 10, 11 and 15.3).
14. Sale of
Tracking Pack
14.1. Where a Tracking Pack is sold to the Customer:
14.1.1. legal and beneficial ownership of the Tracking Pack will remain
with INTELLIMATICS pursuant to clause 4.1; and
14.1.2. until legal and beneficial ownership of the Tracking Pack has
passed to the Customer, the Customer will not disassemble or make any
structural alterations to the Tracking Pack without the prior written consent
of INTELLIMATICS.
15. Hire of
Tracking Pack
15.1. If the Tracking Pack is hired to the Customer, then the provisions
of this clause 15 will apply together with any other provisions in this
Agreement which relate to hired goods. A Tracking Pack will be deemed to be
hired if indicated as such in the Order Form.
15.2. In the case of hire, INTELLIMATICS may obtain and disclose
personal information about the Customer to and from anyone else and, if INTELLIMATICS
considers it relevant to assess the Customer’s application for credit or to
collect overdue payments in respect of that credit, the Customer agrees to INTELLIMATICS
obtaining from a credit reporter and/or a credit provider, a credit report
containing personal information about the Customer and/or the director in
relation to credit provided by INTELLIMATICS. Such information will be held at
the address of INTELLIMATICS and the Customer may access and correct that
information by contacting INTELLIMATICS. INTELLIMATICS warrants that personal
information about the Customer shall only be disclosed to INTELLIMATICS’s debt
collectors from time to time to aid in the collection of any money owing to INTELLIMATICS
by the Customer.
15.3. In the case of damage to the Transmission Unit, however caused,
the Customer shall be responsible for the full costs of all repairs to restore
the Transmission Unit to the condition it was in at the time of hire. The
Customer’s maximum liability under this clause shall be the value of the
Transmission Unit.
15.4. In the case of loss or irreparable damage to the Transmission
Unit, however caused, the Customer shall be responsible for the full cost to INTELLIMATICS
of replacing the Transmission Unit.
15.5. The Customer shall be responsible for any loss of revenue suffered
by INTELLIMATICS due to the unavailability of the Transmission Unit for sale or
hire due to loss or damage to the Transmission Unit.
15.6. Where a Tracking Pack is hired to the Customer, the Customer
shall:
15.6.1. not part with the possession of the Tracking Pack and shall not
sublet, or sell, or attempt to alienate the Tracking Pack in any way, or grant
security interest in, or deal with the Tracking Pack in any way that may be
prejudicial to INTELLIMATICS other than installing the Transmission Unit in
Asset(s);
15.6.2. be liable for any loss or damage to any Transmission Unit,
including but not limited to, damage or loss caused by fire, storm, collision,
accident, theft or burglary, or arising from misuse, abuse, mysterious
disappearance or wrongful conversion, any breach of the Agreement, violation of
any laws, exposure to any corrosive substances (including caustic, cyanide,
acids, salt water), theft where not reasonably locked and secured,
transportation (except where transported by INTELLIMATICS), or negligence by
the Customer and shall pay to INTELLIMATICS the cost of making good the repair
to the Transmission Unit or the cost of replacing the Transmission Unit,
whichever is the lesser;
15.6.3. take proper care of and use the Tracking Pack in a manner or to
such an extent that a reasonable Customer would, and according to the
Documentation and any instructions given by INTELLIMATICS or the GSM Provider;
15.6.4. not carry out repairs, maintenance, adjustments, alterations or
additions to the Transmission Unit without the express consent of INTELLIMATICS;
15.6.5. not remove any signage of the Transmission Unit without the
prior written consent of INTELLIMATICS;
15.6.6. immediately notify INTELLIMATICS, by telephone or email, if the
Transmission Unit is damaged or is otherwise in need of maintenance or repair;
15.6.7. on request by INTELLIMATICS advise of the location of any hired
Transmission Unit;
15.6.8. give INTELLIMATICS irrevocable licence to enter any premises
within the Customer’s control for the purposes of inspecting, repairing,
testing or removing the Transmission Unit; and
15.6.9. not attempt to remove a Hard Wired Transmission Unit.
15.7. The hire period for the Tracking Pack shall start when INTELLIMATICS
gives possession of the Tracking Pack to the Customer, and shall continue until
the earlier of:
15.7.1. the date the Customer has returned the Tracking Pack into the
possession of INTELLIMATICS if this Agreement or the Hire Purchase Arrangement
is terminated for any reason;
15.7.2. the date that ownership of the Products passes to the Customer
pursuant to clause 15.8.3.
15.8. Whenever the Customer elects a hire option on the Order Form, the
Customer will be deemed to have entered a hire to purchase arrangement with INTELLIMATICS
if indicated on the Order Form (“Hire Purchase Arrangement”). The following
terms will apply to the Hire Purchase Arrangement in addition to the terms set
out in clauses 15.1 to 15.7:
15.8.1. The term of the Hire Purchase Arrangement shall be 24 months from
delivery (“Hire Purchase Term”);
15.8.2. During the Hire Purchase Term the Customer must pay the Hire
Purchase Fees as follows:
15.8.2.1. the Customer must prepay 3 months of the Hire Purchase Fees in
advance at the time the Order Form is submitted. The fees paid in advance are
non-refundable;
15.8.2.2. thereafter, the Customer must pay the balance of the Hire
Purchase Fees during the ,Hire Purchase Term monthly
in advance.
15.8.3. At the end of the Hire Purchase Term, if the Customer has paid
all the Hire Purchase Fees and not otherwise defaulted under the terms of this
Agreement, then ownership of the Products the subject of the Hire Purchase
Arrangement shall vest in the Customer. Ownership of the Products otherwise
remains with INTELLIMATICS at all times. The Customer will then be deemed to
have entered a new Subscription agreement with INTELLIMATICS until terminated
in accordance with this Agreement.
15.8.4. Risk in the Products the subject of the Hire Purchase
Arrangement shall pass to the Customer on delivery.
15.8.5. The Hire Purchase Arrangement may be terminated in the same
manner this Agreement may be terminated.
15.8.6. If the Hire Purchase Arrangement is terminated at any time prior
to expiration of the Hire Purchase Period, then the Customer will be liable for
the cost of the de-install of the Products (which must be carried out by an
Authorised GPS Installer), the return of the Products to INTELLIMATICS and 50%
of the portion of the Hire Purchase Fees that relate to the Subscription Fees
that would have been payable by the Customer for the balance of the Hire
Purchase Period had the Hire Purchase Arrangement not been terminated early.
15.8.7. The Hire Purchase Fees include the Transmission Units and
Subscription Fees only. Additional costs apply for all other Products or
services supplied to the Customer including but not limited to installation
services. Such additional costs must, unless otherwise agreed in writing by the
Parties, be paid in full at the time the Order is submitted.
16. Customer
Data
16.1. The Customer acknowledges that INTELLIMATICS may generate, and/or
require use of existing Customer Data. The Customer grants INTELLIMATICS the
right to use, copy, modify, store and disclose the Customer Data to the extent
necessary so that they can supply the Support Service and Tracking Services,
and any enhancements or modifications to the same to the Customer. INTELLIMATICS
will not make this information available to any current or future competitors
but will make the information available to Head Licensors and Authorised INTELLIMATICS
Installers to enable those person to deliver certain components of the goods
and services on behalf of INTELLIMATICS.
16.2. The Customer will, to the extent that the Customer Data contains
personal information (as defined in the Privacy Act 1988) about an individual
(including an employee or contractor of the Customer), procure from that
individual all necessary consents required by law to enable that information to
be lawfully used by INTELLIMATICS.
16.3. The Customer grants to INTELLIMATICS a non-exclusive,
royalty-free, perpetual, irrevocable, fully paid-up, worldwide license, with
the right to sublicense, to use, modify, reproduce, adapt, communicate,
display, perform, anonymise and distribute Customer Data and user statistical
information such as usage, traffic patterns, or user activities for any
purpose, provided that such Customer Data will be (a) de-identified such that
no person or entity (including but not limited to you) can be identified, and
(b) combined with the data of other users or additional data sources.
16.4. In addition to any other indemnity provided in this Agreement in
favour of INTELLIMATICS and without derogating from the generality of such
indemnities, the Customer indemnifies INTELLIMATICS (and will continue to
indemnify INTELLIMATICS notwithstanding termination or expiration of this
Agreement for all Losses which INTELLIMATICS may suffer or incur (whether in
relation to the Privacy Act 1988 or otherwise) by reason of the Customer’s
failure to comply with clause 16.
16.5. The Customer acknowledges that the Tracking Service utilises cloud
based technology and accordingly the use of same by the Customer has all the
risks associated with cloud based technology including the transmission of
Customer Data across borders. INTELLIMATICS shall not be liable to the Customer
for any inadvertent disclosure of Customer Data attributable to the use of the
cloud based technology howsoever arising.
17. Privacy
Policy
17.1. At INTELLIMATICS, we are committed to protecting your privacy. We
agree to comply with the legal requirements of the Australian Privacy
Principles as set out in the Privacy Act 1988 (Cth).
Our Privacy Policy sets out the manner in which we treat your personal
information. Please read our separate Privacy Policy carefully.
17.2. INTELLIMATICS does not and will not sell or deal in personal or
customer information. We may, however, use non-identifiable information without
any reference to your name or your information to create marketing statistics,
identify user demands and to assist in meeting customer needs generally.
18. Dispute
Resolution
18.1. A party may notify the other parties (“Dispute Notice”) if that
party considers that a dispute exists between the parties about the
construction or performance of this Agreement (including the determination of
any matter to be agreed or any document to be completed under this Agreement)
(“Dispute”). The Dispute Notice shall briefly describe the Dispute, and state
that it is given under this clause 18.1.
18.2. As soon as reasonably practicable after the Dispute Notice has
been given, the parties shall co- operate and negotiate in good faith in an
endeavour to resolve the Dispute expeditiously. A party may refer the Dispute
to mediation under this Agreement if the parties are unable to resolve the
Dispute within 5 Business Days after the date on which the Dispute Notice is
delivered.
18.3. Mediation under this Agreement shall be governed in all respects
by the Resolution Institute’s Mediation Rules. The mediation shall be conducted
in Western Australia by a mediator and for a fee determined by the parties or
(failing Agreement within 5 Business Days after referral to mediation) the
Chairperson for the time being of the Resolution Institute (ACN 008 651 232).
Subject to anything to the contrary in this Agreement, the parties shall act in
good faith in the mediation in an endeavour to resolve the Dispute
expeditiously.
18.4. For the avoidance of doubt, the existence of a Dispute shall not
relieve a party from the requirement to perform its obligations under this
Agreement generally and, notwithstanding the Dispute, each party shall continue
to perform its obligations under this Agreement to the maximum extent possible
(having regard to the nature of the Dispute), including the completion of any
Agreement as soon as practicable even where the date for completion of the
Agreement has passed.
18.5. Where the Dispute is not resolved pursuant to clauses 18.2 and
18.3, any party may refer the Dispute to arbitration by giving the other
parties notice in writing stating the subject matter of the Dispute and the
first party’s desire to have the matter referred to arbitration. The
arbitration shall also be held in Western Australia.
18.6. If the Dispute is referred to arbitration, then it shall be
finally resolved in accordance with the Commercial Arbitration Act 2012 (WA)
and the express provisions of this clause 16 shall prevail in the event of any
inconsistency with that Act, to the extent permitted by law.
19. General
19.1. Any notice given under this Agreement will be in writing delivered
to the relevant party or sent by post or email transmission at such address or
number as may be notified in writing by each party to the other from time to
time. If delivered by hand, any such notice will be deemed received at the time
when the same is handed to or left at the address of the party to be served. If
served by post a notice will be deemed received five working days (not being
Saturday, Sunday or a public holiday) after the day of posting. If sent by
email, a notice will be deemed received on the date and time at which it enters
the addressee’s information system. The Customer must notify INTELLIMATICS
immediately of any change to the Customer’s address for service.
19.2. If any provision of this Agreement is held to be invalid or
unenforceable, the remaining provisions will remain in force and effect.
19.3. If INTELLIMATICS waives any default or breach of this Agreement,
this will not constitute a waiver of any other or subsequent default or breach.
No waiver will be effective unless made in writing.
19.4. The Customer may not assign, sub-licence or transfer its rights
and obligations under this Agreement without the prior written consent of INTELLIMATICS.
19.5. Neither party will be liable for any delay or failure in the
performance of its obligations under this Agreement if such delay or failure is
due to a force majeure event, being any cause outside its reasonable control
including but not limited to acts of God, natural disaster, riot, malicious
damage, fire or acts of any governmental authority. This clause 19.5 does not
apply to any obligation to pay money for liabilities incurred prior to the
force majeure event.
19.6. This Agreement is governed by the laws of Western Australia and
the parties agree to submit to the exclusive jurisdiction of the Courts of
Western Australia.
19.7. This Agreement when read in conjunction with the Order Form(s)
contains the entire agreement between the Parties and supersedes any prior agreement
between the Parties whether oral or in writing.
20. Special
Conditions and Conflict
20.1. The parties may agree to vary the terms of this Agreement or add
additional terms by including same as special conditions on the Order Form.
20.2. To the extent of any inconsistency between documents between the
Customer and INTELLIMATICS the following order of priority shall apply:
20.2.1. any special condition in the Order Form (provided the Special
Condition in the Order Form has been expressly agreed to by INTELLIMATICS);
then
20.2.2. the provisions of this Agreement; then
20.2.3. anything else in writing between the parties from time to time.
21. Amendment
21.1. These terms can be amended from time to time by INTELLIMATICS
providing not less than 35 days notice of the
proposed amendment to the Customer. On expiration of the notice period, the
amendment shall be thenceforth incorporated into the Agreement. INTELLIMATICS
may provide the said notice to the Customer, and the Customer will be deemed to
have received the notice, if INTELLIMATICS publishes the notice on their
website or otherwise communicates the notice to you by email or post.
21.2. Except as provided in clause 21.1, this Agreement may only be
amended by written agreement of the Parties.